Personal Care Services

Personal care is hands-on help with daily activities like bathing, dressing, grooming, toileting, mobility, and meals, delivered in a person's own home. It is for people who want to stay independent but need a little (or a lot) of help getting through the day safely.

Care is delivered by trained Personal Support Workers and Health Care Assistants. Every caregiver is screened with a criminal record check, reference verification, and skills assessment, and they receive ongoing training in dignity, privacy, infection control, and safe transfers.

We start with a free in-home assessment. A care coordinator meets with you and your family, walks through the home, and learns the routines and preferences that matter. From that visit we build a written plan with the tasks, timing, and caregiver match that fits your life.

We aim for consistency because trust is built through familiar faces. Most clients have a small primary team of one to three caregivers who rotate based on the schedule, with backup caregivers introduced ahead of time so there are no strangers at the door.

Cost depends on the hours per week and the level of care. Pricing is hourly, with lower rates for live-in and 24-hour blocks. We provide a clear, written quote during the free assessment, and there are no contracts or cancellation fees.

Yes, in many cases. Extended health benefits, long-term care insurance, ICBC claims, WorkSafeBC claims, and Veterans Affairs Canada (VAC) all commonly cover home care. We help you understand what your plan covers and we can bill some funders directly.

This is one of the most common challenges, and our caregivers are trained for it. We start slowly, build trust, and adapt the routine to what feels safe. Many clients who initially refused help are bathing comfortably with a caregiver within a few visits.

Our standard minimum is two hours per visit, which gives the caregiver time to do the work properly without rushing. We also offer longer shifts, overnight care, live-in care, and 24-hour care for higher-need situations.

For most situations we can have a caregiver in the home within 24 to 48 hours. Urgent same-day starts are often possible after a hospital discharge or sudden change at home. Call us at +1 (236) 499-9919 and we will tell you honestly what is possible.

Across the Lower Mainland and Fraser Valley, including Surrey, Vancouver, Burnaby, Richmond, Langley, Delta, White Rock, Coquitlam, New Westminster, Port Coquitlam, Port Moody, Maple Ridge, North Vancouver, West Vancouver, Abbotsford, and Chilliwack. We also provide personal care to other parts of British Columbia on a case-by-case basis, so call us if your community isn't listed.